Encountering the “Email Account Already Exists” error can be a frustrating experience for users managing their Linux servers. Fortunately, our Support Engineers have devised a straightforward solution to help you overcome this hurdle. In this tutorial, we will guide you through the process of fixing this issue step by step.
Step 1: Log in as the Root User via SSH
To initiate the troubleshooting process, log in as the root user to your Linux machine through SSH. This can be accomplished using the following command:
Ensure that you have the necessary credentials to access the root user privileges.
Step 2: Navigate to the Email Account Folder
Once logged in, navigate to the path where the problematic email account folder is located. In this case, the path is:
This directory contains the mail data for the domain, and we need to identify and remove the folder causing the error.
Step 3: Remove the Email Account Folder
Identify the folder associated with the email account triggering the error and remove it using the following command:
rm -r email_account
Replace “email_account” with the actual name of the folder causing the issue.
Step 4: Open the Passwd File
Proceed to the path:
cd /home/cpanel username/etc/yourwebsitename.com
In this directory, locate and open the
passwd file using a text editor of your choice. For instance, you can use the
Step 5: Remove the Email Account Entry
passwd file, locate the entry corresponding to the problematic email account. Delete the entire line associated with that account and save the changes.
Step 6: Save and Exit
After making the necessary modifications, save the changes and exit the text editor. In the case of
nano, you can do this by pressing
Ctrl + X, followed by
Y to confirm the changes, and then pressing
Enter to exit.
Following these simple yet effective steps should resolve the “Email Account Already Exists” issue on your Linux server. By removing the conflicting email account folder and its entry in the
passwd file, you can successfully add the email account without encountering any further obstacles.
In conclusion, this tutorial has provided a comprehensive guide to resolving this common email-related problem. If you encounter any issues or have further questions, feel free to reach out to our Support Engineers for personalized assistance. We hope this tutorial proves helpful in maintaining the seamless operation of your email accounts on your Linux server.