Abuse Report Management for WHMCS
Log abuse reports from email or a public form against the right WHMCS client and service, count strikes, and warn or suspend from templates.
What will the abuse report module do?
It gives abuse complaints their own queue in the WHMCS admin area. A report arrives by email or through a public abuse form, and the module looks for the service it concerns by the domain or IP address in the report; staff confirm the match or pick the service by hand. Each report then has a type, a status, a response deadline and a history, and every confirmed report adds a strike to the client and the service.
This product is built to order: you get the license key after a manual account check and the download within 15 business days.
What does WHMCS already do, and what does this add?
WHMCS can already take complaints into a support department you set up for abuse, by email piping, email importing or the ticket form, and staff can suspend a service with a reason that shows in the Product Suspensions report. It has no link between a complaint and the service it is about, no strike count and no response deadline. The module adds those, and it reads new tickets in the department you choose, so your current abuse address keeps working.
What is included?
| Part | What you get |
|---|---|
| Intake | New tickets in your abuse department, plus a public form with report type, URL or IP, details and evidence |
| Matching | Service found by domain, dedicated IP or assigned IPs, confirmed by staff |
| Strikes | Count per client and per service, shown on the client summary page |
| Actions | Warning or suspension from templates, with the suspension reason written to WHMCS |
| Deadlines | Hours the client has to respond, with overdue reports flagged to staff |
| History | Every report, message and action logged with date and admin |
Who is it for?
Hosting companies, VPS sellers and resellers whose upstream providers or data centers expect complaints to be handled within a set time. When reports sit in the general ticket queue, nobody can say quickly whether a client is on a first warning or a third. Keeping each report against the service makes that answer one click away, and it gives you a record to show your upstream provider.
What do you need, and what are the limits?
Requirements: WHMCS 8.13 or 9.x (I confirm your exact version at purchase), PHP 8.1 or newer, the WHMCS cron, and a support department that receives your abuse email.
Limits: matching works on the domains and IP addresses WHMCS holds for a service, so reports about other addresses are matched by hand. The module never suspends on its own; staff choose every action. It does not scan servers or check whether reported content was removed.
It costs $79 once for a lifetime license with twelve months of updates and support, and a seven-day refund window. I check each account by hand, which can take up to 24 hours, before the license key is issued, and the download follows within 15 business days.
Key features
- Abuse reports taken from a support department you choose
- Public abuse form with report type, URL or IP, details and evidence
- Service matched by domain, dedicated IP or assigned IPs, confirmed by staff
- Strike count per client and per service, with an expiry period you set
- Warning and suspension emails from templates you edit
- Suspension through WHMCS with the reason recorded on the service
- Response deadline per report, with overdue reports flagged to staff
- Report history with every message and action, by date and admin
Why customers buy this module
- →See a client's abuse history before you decide between a warning and a suspension
- →Complaints answered within your upstream provider's deadline
- →The same wording for every warning, written once
- →A record to show your upstream provider when they ask what you did
Frequently asked questions
Will it suspend a client automatically after a number of strikes?
No. The strike count for the client and the service sits on the report screen, so staff see it before they act, but every warning and suspension is a staff decision. A suspension runs through WHMCS with the reason you choose, so it appears in the Product Suspensions report like any other.
Do I need a new email address for abuse reports?
No. Keep your current abuse address and route it into a WHMCS support department with email piping or importing, as WHMCS already supports. The module turns each new ticket in that department into a report, and you still reply to the reporter through the ticket as usual.
When will I get it, and what if you can't deliver?
You get the license key once I have checked your account by hand, which can take up to 24 hours, and the download within 15 business days of purchase. If I do not deliver it in that time, you get a full refund. Otherwise the store's seven-day refund window applies.
Technical specifications
- WHMCS
- 8.13 and 9.x (confirmed at purchase)
- PHP
- 8.1+
- Intake
- Support department (email piping or importing) and public form
- Actions
- Warn, suspend with reason, close report
- Availability
- Built to order, delivered in 15 business days
- License
- Lifetime, 1 year of updates and support included
- Delivery
- License key after a manual account check (up to 24 hours); download when built
- Refund window
- 7 days
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