MagizAI: AI Live Chat for Hosting Providers That Reads WHMCS

What is MagizAI, and who is behind it?

MagizAI is an AI chatbot and live chat for websites, with a free module that connects it to WHMCS. I am its founder and CEO, so this page describes my own product and I gain if you buy it. Everything below about features and prices is taken from magiz.ai as published on 10 October 2026, and you should check that site for the current details before you decide. The module is also listed on the WHMCS Marketplace.

I built it because of what I see in hosting support queues. A large share of tickets ask the same things: which plan fits, why a domain does not resolve, why a site is suspended, where the invoice is. The answers already sit in WHMCS and in the knowledgebase. MagizAI reads them and replies at any hour, so your staff spend their time on the cases that need a person.

What does MagizAI answer for a hosting company?

It answers pre-sales and account questions from your own WHMCS data, and it treats a visitor and a signed-in client differently.

Replies come in the visitor's language, and the assistant shows which of your documents an answer came from. Answers you pin are given word for word, without the AI rewriting them, which is useful for refund terms and anything legal.

Is everything automatic?

The routine work is automatic, and the risky work is deliberately not. That split is the reason I would trust it on a billing system.

• Automatic: answering from your content, detecting the language, showing sources, capturing a lead's name and email from the conversation, summarizing a chat for hand-off, suggesting tags, re-checking your pages and syncing WHMCS plans and prices each night.
• Automatic only after you switch it on: client actions such as changing nameservers or auto-renew, opening, replying to and closing tickets, renewing or upgrading early, resetting a control panel password, and resending a welcome or invoice email.
• Never without the client's yes: each of those actions waits for a Confirm tap. Showing a password needs a one-time code emailed to the account address, which works once and expires after ten minutes.
• Not handled in chat: card details and domain transfer codes. A transfer code goes only to the account email.

So the honest answer is no, and you would not want it to be. An assistant that changed billing records without a confirmation step would be a liability.

How much does MagizAI cost?

MagizAI lists three plans, all billed monthly, with every AI feature included on each. There is no free tier.

Prices as listed on magiz.ai/pricing on 10 October 2026, excluding GST. A yearly discount is offered; the pricing page has the current figure. Three details matter for a hosting budget:

• On Starter and Pro, AI replies pause when you reach the monthly message limit. You are not charged for going past it, and the inbox keeps working.
• On BYOK, the AI cost is whatever your provider charges you. Set a spending limit in that provider's account.
• MagizAI states a full refund within 7 days of the first payment, and none after that.

How does MagizAI compare with other ways to add AI chat to WHMCS?

It sits between a general chat widget and a custom build. Which is right depends on how much of your support is routine.

I describe the three routes without my own product in WHMCS AI chatbot: module, workflow or custom build. If you need the custom route, that is AI chatbot development.

How is client data protected?

MagizAI does not hold a WHMCS admin API key. According to its WHMCS page, the module signs a short-lived token on each client-area page load and checks it again before any read or change.

• Lookups run for the signed-in client only.
• Only public content, such as the knowledgebase, announcements, plans and prices, is synced out of WHMCS. Client data stays inside it.
• Every request is written to the module's activity log, and every change to the WHMCS activity log. The client receives an email about a change.
• Passwords are not saved in the chat transcript.

Before you rely on this, read the MagizAI security page, and decide what your privacy policy must say about an AI provider processing chat text. That decision is yours, not the vendor's.

When is MagizAI the wrong choice?

It is the wrong choice when you need something a product cannot be bent to do. Choose another route if:

• You need a free tier or a long trial. There is none.
• The model must run on your own servers, with no outside AI provider.
• You want the assistant to issue refunds or credits by itself. I would not automate those in any product.
• Your WHMCS is older than version 8.0, or is heavily modified in ways a standard module will not expect.
• Your knowledgebase is thin or out of date. An assistant answers from what you have written, so fix the content first.

If you want help installing it on a staging copy first, or checking that it sits well with your other modules, that falls under WHMCS support and maintenance.