Shahid Malla

Case study · Managed WordPress

WPHost

Managed WordPress Hosting Platform

Built the managed WordPress hosting platform from the ground up — provisioning, billing, and customer experience.

Client
WPHost
Industry
WordPress Hosting
Period
2024
Location
XX
wphost.me
WPHost
WPHost
Managed WordPress

What I built

WPHost specializes in managed WordPress hosting. I built the hosting platform end-to-end: cPanel cluster, LiteSpeed for WordPress performance, WHMCS for billing, automated WordPress provisioning, and a customer experience tailored to non-technical site owners.

Now operates as a recurring revenue business with low support burden because the platform handles its own routine work.

The challenge

WordPress-specific hosting needs (caching, security, staging), customer experience for non-technical buyers.

How I solved it

Managed WP provisioning with LiteSpeed Cache, WPCS-style staging environments, and an admin UI that hides cPanel from end customers.

The outcome

Customer NPS above 70.

Average resolution time under 2 hours.

Tech stack

WordPress cPanel LiteSpeed WHMCS

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